Setup an Answer Reminder Email

What is a Survey Reminder Email?

A survey reminder email is sent to non-respondents to encourage them to complete the survey. You can configure the number of times the email is sent and the date and time for sending.

Details of the notification email: Engagement Survey Reminder Email

＜Caution＞

This email will be sent even if the user settings are set to "Do not send emails."

Steps to Configure the Email Content

1. Click "Admin Panel" ▶ "Engagement Survey Implementation Settings"

2. Click "Survey Reminder Email"

3. Click "Edit"

4. Enter the content in "Email Common Settings", make the necessary changes to the "Email Content", and click "Save".

Be sure to enter the "Survey Administrator's Email Address".

A. Survey Administrator's Email Address

This will be displayed at the bottom of the invitation email under "For questions about the survey implementation or the response deadline". Please ensure this is set.

B. Include Username in the Subject and Body

Check the box if you wish to include the username.

C. Language Selection

If you want to send the email in a language other than Japanese, you can configure the email content for each language. Select the language from the dropdown and then edit the content.

D. Email Subject

You can modify the subject of the email. The maximum character limit is 50.

E. Body

You can modify the survey name and the content of the notification. The maximum character limit is 2000.
For subsequent surveys, the content from the previous survey will be carried over.

If images are not displayed correctly

If images are not displayed in the email, go to "System Email Settings" on the admin panel and change the display format to "No Images". The email will be sent in text format. 

Email Body:

Dear ○○,

To help improve the organization, we request you to complete the Engagement Survey.

Response deadline: YYYY/MM/DD HH:SS
Answer here (URL)

Please refrain from forwarding this email to others.

This email was sent to ●●.
If someone other than the intended recipient responds using this email, their responses may overwrite yours.

Steps to Configure the Number of Sends and Sending Time

1. Click "Admin Panel" ▶ "Engagement Survey Implementation Settings" ▶ "Sending schedule
"

2. Click "Edit Send Date and Time"

3. Make changes to the send date and time, or add a new schedule, and click "Save".

Detailed Specifications

• The default settings for the number of sends and send times for survey reminder emails follow these rules:
  • Response period of 10 days or more: 3 emails (midpoint of the period, 3 days before the end date, 1 day before the end date)
  • Response period of 4 to 9 days: 2 emails (midpoint of the period, 1 day before the end date)
  • Response period of 2 to 3 days: 1 email (1 day before the end date)
  • Response period of 1 day or less (within 24 hours): 0 emails
    ※1 If the response period is an even number of days, the "midpoint" date will be set closer to the response end date.
    ※2 The send time is based on the time set for the invitation email.
    
    
• Saturdays, Sundays, and public holidays are also available as options when selecting the send date for survey reminder emails. Please check your company’s non-working days when setting the send date.
  
  
• You can schedule the emails for each hour.
• If you change the response period before the survey starts, the schedule for the reminder emails will be adjusted accordingly.
  • Before the survey starts
    The number of sends and the send times will be reset to the default settings automatically. A confirmation screen will appear.
  • After the survey starts
    If you change the response period after the survey starts, the schedule for the reminder emails will not be automatically updated. You will need to reset it manually.

Confirmation screen displayed when the response period is changed before the survey starts