About your IT environment

Preferences needed to avoid errors in progress in answering Surveys

Depending on your company's "email receiving server settings" and "communication restriction settings for websites", it is possible that emails from Motivation Cloud Engagement may not reach you or errors may occur.

Before starting the Survey, please confirm the following settings with your company's IT Administrator or equivalent, and configure your settings to prevent the following problems from occurring in progress during your answers to the Survey.

1. Error in displaying email images

Some emails sent from Motivation Cloud Engagement may display images. If the images do not display properly due to the recipient's environment, please set the display format of the email to "No Image".

How to set

1. Click on "System Mail Settings"

2. Select "without Pictures" for "Display Format" and click "Save".

2. Error in sending/receiving email

Depending on the settings of your email server, emails sent from Motivation Cloud Engagement  may not be received. Please check your server settings and Motivation Cloud Engagement  settings.

Settings

• Please register either of the following IP addresses or email sending domains in the white list of your company's mail server.
  
  
  • IP Address (global IP address)
    (1) 167.89.41.227
    (2) 167.89.36.193
    
    
  • Email Sending Domain（FQDN）
    (1)mail.motivation-cloudapp.com
    
    <Attention>
    Registering an IP address is not the same as registering an IP address to restrict access to Motivation Cloud Engagement. For details, please refer to What is an IP address?
    
    
• Please configure your recipient settings so that the domain from which the email is sent is not marked as spam.
• Please set the speed of sending email to match your server.
  You can select the sending speed (messages/minute) from the following options.

• • No setting
  • 30 messages
  • 50 messages
  • 100 messages

How to set

1. Click on "System Email Settings"

2. Select "Sending speed" and click "Save

<caution>

When sending a large volume of email, the sending speed may be limited by the settings of the email receiving server.

3. Error in saving answer

If your company's intranet is equipped with a product that restricts access to the website, your answers may not be saved correctly because the communication is blocked when you answer the Survey. Please check the following and configure your network settings.

Settings

Please add the following domains to the white list for network monitoring

Motivation Cloud Engagement domain: motivation-cloudapp.com

<caution>

Please note that this is not the same as registering the domain to the email receiving server.

4. Screen access error

If you have restricted access to external websites through Security Settings or other means, you may experience access errors on Motivation Cloud Engagement screens and Help sites.
Please add the following domains to your company's whitelist.

Survey Answer Screen, Result Screen, and Admin Panel

• motivation-cloudapp.com
• s3-ap-northeast-1.amazonaws.com
• motivation-cloudapp.s3-ap-northeast-1.amazonaws.com
• info.motivation-cloudapp.com
• auth.motivation-cloudapp.com
• cdn.auth0.com
• assets.auth.motivation-cloudapp.com
• api.org.motivation-cloudapp.com
• org.motivation-cloudapp.com
• assets.motivation-cloudapp.com
• adviser.motivation-cloudapp.com
  *WSS (WebSocket) is used. Depending on your company's environment, you may need to configure settings for WebSocket communication. Please confirmer with your system administrator if necessary.

Help Site

• motivationcloud.zendesk.com
• motivationcloudap.zendesk.com
• motivationcloud-an.zendesk.com
• static.zdassets.com
• p25.zdassets.com
• theme.zdassets.com

Sending a test email before conducting a Survey

Before sending an Engagement Survey, a test email can be sent to users to confirm that respondents can successfully access the Response Screen.

For details, please refer to "Sending Answer Environment Test Email".