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  3. Focus Survey: In-Survey Response Rate Management

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Focus Survey in progress Check Response Status

Table of Contents

Check the Response Status of Registered Users

Click on "Results / Improvements" ▶ "Improvements" ▶ "Response Status"

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A list of response statuses will be displayed. If you want to check the response status for specific departments or attribute items, you can select them from the dropdown menu in the upper right corner.

The date in the upper left indicates the start date of the Focus Survey. Each survey's settings are displayed in the dropdown menu.

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Check the Response Status of Unregistered Users

Click on "Number of Responses from Non-Registered Users"

  • This option is displayed only when there are users who responded via QR code or shared URL.
  • You can only check the number of responses.

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Check Response Status by Department / Attribute Items

Method 1

Check on the "Results / Improvements" ▶ "Improvements" screen

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Method 2

Check in the "Admin Panel" ▶ "Focus Survey Implementation Settings"

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If You Want to Send a Reminder Email to Non-Respondents

1. In the "Admin Panel" ▶ "Focus Survey Implementation Settings" ▶ Select the Target Survey

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2. Click on "Survey Invitation Email"

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3. Select the Target Recipients and Resend the Survey Invitation Email

 

Download the Response Status List

Click on "Results / Improvements" ▶ "Improvements" ▶ "Response Status" ▶ "Export Response Status"

You can download the response status list as a CSV file.

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If you want to download specific departments or attribute items only, select the target department or attribute item from the dropdown menu in the upper right corner before downloading.

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Detailed Specifications

  • Department Names and Attribute Item Names Displayed in the Response Status Screen and Response Status List File
    The department and attribute item names of users are displayed only if they meet both of the following conditions:
    • The department or attribute item the user belongs to
    • The department or attribute item targeted for the Focus Survey
  •  
  • Update Timing of the Response Status
    The response status is updated every hour, on the hour. If processing takes longer, there may be a delay before it is reflected on the screen.

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