Images in the email are not displayed

If the images in emails sent by Motivation Cloud Engagement do not display properly, please change the format in which the emails are displayed.

Change the display format

Go to "System Email Settings" in the Admin Panel and change the display format to "No Image". If this setting is changed, the email will be sent in text format.

Sent email text

In the case of "with images"

Without image

Body text:

Dear XXX

We would like to request your cooperation with this survey to help us make the company better.

Survey response deadline: YYYYY/MM/DD HH:SS
Start survey (URL)

Please do not share or forward it to other users.

Dear ●●, The URL contained in this e-mail is intended for your use only. 
In the event that someone else makes use of your URL, there is a risk that response data could be overwritten.