Register, edit, or delete additional questions

What Are Additional Questions?

In the Engagement Survey, you can configure additional questions in addition to the basic questions that ask about the “expectation level” and “satisfaction level” for each item. There are the following two types of additional questions.

1. Default Qualitative Questions: Predefined questions (one Comment question)

   Question text

   Please freely enter any expectations or requests you have regarding the “company, supervisors, or workplace.” If you answered the previous survey, please freely enter anything you feel is “different from before” or “has changed” regarding the “company, supervisors, or workplace.”

2. Optional Additional Questions: Custom questions that can be freely configured (Choice or Comments, up to 50 questions)

Types of Answer Data for Additional Questions　

There are four types of answer data for additional questions.
The confirmation method differs depending on the answer data. Please check the table below for details.

Table ❘ Types of Answer Data for Additional Questions and Confirmation Methods

Answer Format	Answer Data Type	Target Data Scope	Confirmation Method	User Roles That Can View
Common	List of answers to additional questions Answer data for all additional questions	Organization/Attribute selected during configuration	File export	System Owner Administrator
Choice	Additional Question (Choice) Data Compilation of answer percentages and average values (*1)	Overall (company-wide) Organizational unit/attribute	Results Screen File export	System Owner Administrator Action Plan Manager (*2)
	Additional Question (Choice) Time-Lapse Comparison Data Comparison with past surveys is possible (*3)	Overall (company-wide) Organizational unit/attribute	File export	System Owner Administrator
Comments	Additional Question (Comments) Data Compilation results by AI (*4)	Overall (company-wide)	Results Screen File export	System Owner Administrator
		Organizational unit/attribute	File export	System Owner Administrator

*1 Advance configuration is required to display average values. This can be configured only for questions whose answer format is “Single Choice.” Please check “Register, edit, or delete additional questions” in this article for details.
*2 Action Plan Managers can check only the results for the departments they are assigned to in “Action Plan Manager Settings” or “View Permissions Settings.”
*3 Separate configuration is required. Please check “Check the results of additional questions (Choice).”
*4 Separate configuration is required. Please check “Check the results of additional questions (Comments).”

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Example of Answer Data

Additional Questions (Common)

Image | List of answers to additional questions

Additional Questions (Choice)

Image | Average Values and Answer Percentages for Additional Questions (Choice) Single Choice (List/Radio)

Image | Answer Percentages for Additional Questions (Choice) Multiple Choice (Checkbox)

Additional Questions (Comments)

Image | Results Screen for Additional Questions (Comments)　Classification of Answers by Sentiment Type and Frequent Themes Using AI

Image | File for Additional Questions (Comments)　Classification of Answers by Sentiment Type and Frequent Themes Using AI

 

Please check the following for how to confirm the results of additional questions.

・ Check the results of additional questions (Choice)
・ Check the results of additional questions (Comments)

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Register Additional Questions

Register

① Click “Admin” Screen　▶ “Engagement Survey Implementation Settings”

② Click “Additional Questions”

③ Select and save an organization/attribute in “Display Organization/Attribute Settings for the Answer List File”
To prevent individual identification, select only one organizational unit / attribute to display. If hierarchy setting is configured, parent departments and parent attributes are also displayed.

Select “Do not configure” in the following cases.
・When no organization / attribute is configured
・When the number of respondents belonging to the display organization / attribute is one or is below the minimum number of people required to display answers, resulting in many hidden items

Note

• This setting cannot be changed after the survey response period starts.
• If “Display Organization/Attribute Settings for the Answer List File” is “Not selected,” you cannot download the additional question answer list. To download it, select and save an organization/attribute before the response period starts.

For details about the answer list file, please check “What Are the Organizations/Attributes Displayed in the Additional Question Answer List File?”

④ Click the pencil icon

⑤ Select a language, enter the “heading” and “description,” and click “Save”
The heading must be within 400 characters, and the description must be within 1,000 characters.

⑥ Click the pencil icon for “Additional Questions”

⑦ Enter the question display order, language, answer requirement, question text, and supplementary statement

⑧ Select the answer format

Answers can be selected and configured from the following five patterns.

Table | Answer Format Patterns

Answer Format		Answer Screen Image	How to Confirm Answer Data
Choice	Single Choice (List / Radio Button)	Choices must be within 100 characters. Up to 20 choices can be configured.	Displayed on the Results Screen File export
Choice	Single Choice (List)	Choices must be within 100 characters. Up to 20 choices can be configured.	Displayed on the Results Screen File export
Choice	Multiple Choice	Choices must be within 100 characters. Up to 20 choices can be configured.	Displayed on the Results Screen File export
Comments	Comments (Short)	Answers must be within 200 characters.	Displayed on the Results Screen File export
Comments	Comments (Long)	Answers must be within 2,000 characters.	Displayed on the Results Screen File export

When configuring Choice questions (single choice or multiple choice)
Configure the content of the choices in addition to the answer format.

When you want to calculate average values
To analyze additional questions (Choice) using average values, check “Calculate average values” and enter numerical values. Average values can be calculated only when the answer format is “Single Choice.” The numerical values configured here are not displayed on the answer screen.

Note

• This setting cannot be changed after the survey starts. To calculate average values, be sure to configure the numerical values during registration.
• Only consecutive numerical values can be configured for each choice. (Example: 5, 4, 3, 2, 1)
  You cannot skip intermediate values, such as “5: Satisfied, 3: Neutral, 1: Dissatisfied.”

Configure Disclosure Settings for Action Plan Managers

Configure whether to disclose the results of additional questions (Choice) to Action Plan Managers.
When set to disclose, the results of additional questions (Choice) are also disclosed to Action Plan Managers when the Engagement Survey results are disclosed.

・Configuration unit: This must be configured for each question.
・Initial state: The default is set to “Private.”
・Viewing scope: Among the results for the departments linked in “Action Plan Manager Settings” or “View Permissions Settings,” the results of questions set to “Published” For details, please check “Scope of Additional Question Results Published to Action Plan Managers”

Operation Method

① "Admin" ▶ "Engagement Survey Results Management," select the target survey and click "Publishing settings for additional questions".

② For the questions you want to publish to the Action Plan Manager, change "Publish Results to Action Plan Manager" to either "Published" or "Private".

Note

• If the Engagement Survey results have already been disclosed, they will be disclosed immediately when you change the setting to “Published.”
• This setting is carried over to subsequent Engagement Surveys.
• This feature applies only to additional questions (Choice). Disclosure settings cannot be configured for Comment questions.

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Edit or Delete Additional Questions

You can edit or delete registered optional additional questions.

Edit: Click the pencil icon, then click “Save” after editing.
Delete: Click “trash can,” then click “Delete.”

After the survey starts, some items cannot be added, edited, or deleted.

Table | Whether Changes Can Be Made After the Engagement Survey Starts

Item	Add	Edit	Delete
Heading, description, and supplementary statement for each question	◯	◯	◯
Question text and choices for each question	✕	◯	✕
Answer selection format	ー	✕	ー
Whether the answer requirement is “Required” or “Optional”	ー	◯	ー
Numerical values for average values	✕	✕	✕

When you want to change or delete Default Qualitative Questions

They cannot be changed or deleted on the registration screen.

When you want to delete them
Please contact Customer Support at least three business days before the survey start date.

When you want to change the wording
The wording cannot be changed. To change the wording, ask Customer Support to delete the question, then newly register it as an optional additional question.

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Check the Answer Screen for Additional Questions

You can check how the configured questions are displayed on the answer screen.

① Click “Answer Screen Preview”

When there are Default Qualitative Questions
The answer screen for Default Qualitative Questions is displayed first.
It is not displayed if the setting has been turned off in advance in “Operational Settings” or if Default Qualitative Questions have been deleted.

When there are no Default Qualitative Questions
The description of additional questions is displayed first.