Outline of Emails Sent to Users

This is a list of emails sent by the Motivation Cloud Engagement system.

Sender email address
MOTIVATION CLOUD <[e-mail]>

Emails Sent to Survey Respondents

These emails are sent to users who are Survey respondents.
Users configured as follows in User Settings are eligible to answer the Survey.

・Survey response method: "Answer by email or message"
・Service availability: "1. Available"

Table ❘ List of Emails Sent to Survey Respondents

Email Type	Overview	Recipients
Engagement Survey Invitation Email	An email sent to request answers to the Engagement Survey.	Users who are Survey respondents.
Answer Environment Test Email	An email that can be sent before an Engagement Survey is conducted to test whether respondents can access the answer screen.	Users who are Survey respondents and who were selected as recipients on the "Answer Environment Test" screen.
Engagement Survey Reminder Email	A Survey Reminder Email sent during the Engagement Survey period.	Users whose Response Status is "unanswered."
Focus Survey Invitation Email	Sent to request answers to the Focus Survey.	Users who are Survey respondents.
Focus Survey Reminder Email	A Survey Reminder Email sent to non-respondents during the Focus Survey implementation period.	Users whose Response Status is "unanswered."
Focus Survey Re-invitation Email	An email requesting users whose organization changed during the Focus Survey to answer again.	Users selected on the "Focus Survey Implementation Settings" "Implementation Details" "Survey Invitation Email" screen.
Focus Survey Extension Email	An email notifying users that the Focus Survey response period has been extended.	Users whose status is "unanswered" at the time the end date and time is changed.

Emails Sent to Users Who Can Log In

These emails are sent to users who have been assigned a user role that allows them to log in to Motivation Cloud Engagement (System Owner, Administrator, or Action Plan Manager).
Emails marked with a "✓" will not be sent if the setting in "User Settings" is set to "Do not send email."
Emails such as Account Activation Emails and Password Reset Emails are always sent when the relevant operation is performed.

Table ❘ List of Emails Sent to Users Who Can Log In

Email Type	Overview	Recipients
Account Activation Email	Sent when login permissions are granted to a user in "User" settings.	Users assigned the following roles in "User Settings." ・ System Owner ・ Administrator ・ Action Plan Manager
Password reset email	Sent when a user with login permissions reissues their password.	The user who reissued the password.
Password Change Completion Email	Sent when the password change is completed.	The user who changed the password.
Additional Organization Account Notification Email	An email sent to a user with the relevant email address when there are multiple Motivation Cloud Engagement company accounts and an account is issued to the same email address for a second or subsequent company.	・ System Owner ・ Administrator ・ Action Plan Manager	✓

Emails Sent to Action Plan Managers

Emails sent to users who have been assigned the "Action Plan Manager" role in "User Settings".
Emails marked with a "✓" will not be sent if "Do not send emails" is set in "User Settings".
Related page: What Emails Are Sent to Action Plan Managers?

Table ❘ List of Emails Sent to Action Plan Managers

Email Type	Overview	Recipients
Survey Results Announcement Email	An email notifying users that results have been released.	Action Plan Managers linked to an organization in "Action Plan Manager Settings."
Organization/Attribute Assignment Email	An email notifying Action Plan Managers of their responsible organization.	・ Action Plan Managers linked to an organization in "Action Plan Manager Settings." ・ Action Plan Managers configured in "Department Administrator Settings."
Action Plan Reminder Email	An email sent to encourage Action Plan entry when no progress has been updated for the past 30 days.	Action Plan Managers linked to an organization in "Action Plan Manager Settings."	✓
Focus Survey Completion Email	An email notifying users that the Focus Survey has ended.	Action Plan Managers linked to an organization in "Action Plan Manager Settings."	✓
Comment Notification Email	An email notifying users that a comment has been added to an improvement item or Action Plan.	Action Plan Managers linked to an organization in "Action Plan Manager Settings."	✓

Emails Sent to System Owners and Administrators

These emails are sent to users who have been assigned the "System Owner" or "Administrator" role in User Settings.
Emails marked with a "✓" will not be sent if the setting in "User Settings" is set to "Do not send email."

Table ❘ List of Emails Sent to System Owners and Administrators

Email Type	Overview	Recipients
Initial Setup Completion Notification Email	Sent when the initial setup of Operational Settings is completed.	・ System Owner ・ Administrator
Engagement Survey Preparation  Email	Sent when "Engagement Survey Implementation Settings" "Implementation Content Confirmation" is "unconfirmed."	Administrators.	✓
Engagement Survey Progress Update Email	An email notifying users of the "response rate" and "number of respondents" during the Engagement Survey.	Administrators.	✓
Engagement Survey Results Compiled Email	An email notifying users that tabulation of the Engagement Survey has been completed.	The user who performed the operation in the Admin Panel.	✓
Additional Questions (Comments) Compilation Completion Email	An email notifying users that tabulation of Additional Questions (Comments) has been completed.	The user who performed the operation on the Additional Questions (Comments) Results screen.	✓
Survey Results Correction Email	An email notifying users that corrections have been completed when the results data of the Engagement Survey has been corrected.	The user who performed the operation in the Admin Panel.	✓
Custom Tabulation Basic Settings Completion Email	An email notifying users that the settings configured in "Custom Tabulation Settings" "Basic Settings" have been reflected on the results screen.	The user who performed the operation in the Admin Panel.	✓
Custom Tabulation Advanced Settings Completion Email	An email notifying users that the settings configured in "Custom Tabulation Settings" "Advanced Settings" have been reflected on the results screen.	The user who performed the operation in the Admin Panel.	✓
Organizational Change Email	An email notifying users that respondents need to answer again because their organization was changed during the Engagement Survey period.	The user who performed the operation in the Admin Panel.	✓
Focus Survey Report Email	An email notifying users that the Focus Survey results have been reflected.	・ System Owner ・ Administrator	✓
User Limit Change Notification Email	An email notifying users of a contract change when the maximum number of users that can be registered has been increased.	The user who performed the operation in the Admin Panel.
Bulk Organization Settings Error Email	An email notifying users that an error occurred during Bulk Organization Settings processing.	The user who performed the operation in the Admin Panel.	✓
Bulk Attribute Settings Error Email	An email notifying users that an error occurred during Bulk Attribute Settings processing.	The user who performed the operation in the Admin Panel.	✓
Bulk User Settings Error Email	An email notifying users that an error occurred during Bulk User Settings processing.	The user who performed the operation in the Admin Panel.	✓
Bulk Action Plan Manager Settings Error Email	An email notifying users that an error occurred during Bulk Action Plan Manager Settings processing.	The user who performed the operation in the Admin Panel.	✓
Bulk View Permission Settings Error Email	An email notifying users that an error occurred during view permissions settings processing.	The user who performed the operation in the Admin Panel.	✓
Bulk Department Code Configuration Error Email	An email notifying users that an error occurred during Bulk Department Code Settings processing.	The user who performed the operation in the Admin Panel.	✓
Bulk Attribute Item Code Setting Error Email	An email notifying users that an error occurred during Bulk Attribute Item Code Settings processing.	The user who performed the operation in the Admin Panel.	✓

  Supplement

In addition to the system emails above, Customer Support may send notices to System Owners and Administrators regarding terms changes, feature updates, and other information.

Sender email address
[e-mail]
[e-mail]

Notification emails sent
・Notice regarding changes to terms
・Notice regarding feature updates
・Notice regarding system maintenance
・Notice regarding system failures
・Survey to improve the service