Outline of Emails Sent to Users

Here is a list of emails sent from Motivation Cloud Engagement.

Sender Email Address

• MOTIVATION CLOUD <[e-mail]>

Email Delivery Details

Emails marked with a "✓" will not be sent if "Do not send emails" is selected in "User Settings".

Email Type	Overview	Recipients
Account Activation Email	Sent when login permission is granted to users in "User Settings".	Users assigned the following roles in "User Settings": System Owner Administrator Action Plan Manager
Password Reset Email	Sent when users with login permission reset their password.	System Owner Administrator Action Plan Manager
Password Change Completion Email	Sent when a password change is completed.	System Owner Administrator Action Plan Manager
Initial Setup Completion Notification Email	Sent when the initial setup of operational settings is completed.	System Owner Administrator
Organization add email	Sent to users when a company issues an account using the same email address for additional organizations within Motivation Cloud Engagement.	System Owner Administrator Action Plan Manager	✓
Engagement Survey Preparation Email	Sent if "Implementation Content Confirmation" in "Engagement Survey Implementation Settings" is "Unconfirmed".	Administrator	✓
Engagement Survey Invitation Email	Sent to request responses for the Engagement Survey.	Users targeted for the Engagement Survey.
Answer Environment Test Email	Sent to test if respondents can access the answer screen before the Engagement Survey starts.	Users targeted for the Engagement Survey who have been checked to receive this in the "Answer Environment Test" screen.
Engagement Survey Reminder Email	Sent during the Engagement Survey period to encourage responses.	Users who have not yet responded to the Engagement Survey.
Engagement Survey Progress Update Email	Sent during the Engagement Survey to notify about "Response Rate" and "Number of Respondents".	Administrator	✓
Engagement Survey Results Compiled Email	Sent to notify the completion of the Engagement Survey compilation.	Users who performed the operation on the admin panel.	✓
Survey Results Announcement Email	Sent to notify the release of the Engagement Survey results.	Action Plan Managers linked to the organization in "Action Plan Manager Settings".
Survey Results Correction Email	Sent when Engagement Survey results data corrections are completed.	Users who performed the operation on the admin panel.	✓
Organization/Attribute Assignment Email	Sent to notify Action Plan Managers of their assigned organization.	Initial Action Plan Managers linked to the organization in "Action Plan Manager Settings". Action Plan Managers set in "Department Administrator Settings".
Custom Tabulation Basic Settings Completion Email	Sent to notify that the settings in "Custom Tabulation Settings" "Basic Settings" have been reflected in the results screen.	Users who performed the operation on the admin panel.	✓
Custom Tabulation Advanced Settings Completion Email	Sent to notify that the settings in "Custom Tabulation Settings" "Advanced Settings" have been reflected in the results screen.	Users who performed the operation on the admin panel.	✓
Focus Survey Invitation Email	Sent to request responses for the Focus Survey.	Users targeted for the Focus Survey.
Focus Survey Reminder Email	Sent during the Focus Survey period to encourage responses from non-respondents.	Users who have not yet responded to the Focus Survey.
Focus Survey Re-invitation Email	Sent to re-invite users whose organizations have changed during the Focus Survey period.	Users selected in the "Survey Invitation Email" screen in "Focus Survey Implementation Settings" "Details".
Organizational Change Email	Notifies users that their organization has changed and they need to respond again during the Engagement Survey.	Users who performed the operation on the admin panel.	✓
Focus Survey Extension Email	Sent when the Focus Survey end date is changed.	Users who have not responded by the time the Focus Survey end date is changed.
Focus Survey Report Email	Sent to notify the reflection of Focus Survey results.	System Owner Administrator	✓
Focus Survey Completion Email	Sent to notify the completion of the Focus Survey.	Action Plan Managers linked to the organization in "Action Plan Manager Settings".	✓
Action Plan Reminder Email	Sent to prompt Action Plan input if there has been no progress update for 30 days.	Action Plan Managers linked to the organization in "Action Plan Manager Settings".	✓
Comment Notification Email	Sent to notify comments added to Improvement Items or Action Plans.	Action Plan Managers linked to the organization in "Action Plan Manager Settings".	✓
User Limit Change Notification Email	An email notifying users about changes in the contract terms when the user registration limit has been increased.	Users who performed the operation on the admin panel.
Bulk Organization Settings Error Email	Sent to notify errors during bulk organization settings processing.	Users who performed the operation on the admin panel.	✓
Bulk Attribute Settings Error Email	Sent to notify errors during bulk attribute settings processing.	Users who performed the operation on the admin panel.	✓
Bulk User Settings Error Email	Sent to notify errors during bulk user settings processing.	Users who performed the operation on the admin panel.	✓
Bulk Action Plan Manager Settings Error Email	Sent to notify errors during bulk Action Plan Manager settings processing.	Users who performed the operation on the admin panel.	✓
Bulk View Permission Settings Error Email	Sent to notify errors during bulk view permissions settings processing.	Users who performed the operation on the admin panel.	✓
Bulk Department Code Configuration Error Email	Sent to notify errors during bulk department code settings processing.	Users who performed the operation on the admin panel.	✓
Bulk Attribute Code Settings Error Email	Sent to notify errors during bulk attribute code settings processing.	Users who performed the operation on the admin panel.	✓