FAQ

FAQs from Survey Respondents

• Steps to Check When Emails Are Not Received
• How to handle errors during login and survey responses
• How to modify a survey respondent's response

Login

• How to log in if you deleted your Account Activation Email
• "Email address or password is incorrect." is displayed and you are unable to log in
• What to do if the Account Activation Email is not received
• Can I register the same email address for multiple accounts (companies)?

Results

• Why are the Engagement Survey results not being displayed?

Improvements

• Is it possible to set up an Action Plan Manager even with an attribute of 0 respondents?
• Unable to set Improvement Items and action plans

Organization/Attribute Settings

• How to Respond When Department or Attribute Items Are Accidentally Deleted
• Differences between Organization Settings and Attribute Settings
• Change Department Code / Attribute Item Code
• Can I rearrange organizations or attributes?
• How to Handle Bulk Settings File Import Errors
• How to Edit Organization Settings for Organizational Changes

See all 8 articles

Action Plan Manager Settings

• Screen visible to Action Plan Manager
• Name does not appear in pulldown

Previous Comparison Settings

• Previous department/attribute items Display Content and Order

User Settings

• Regarding user information synchronized across multiple services and companies
• How to deal with leading "0" being deleted when downloading CSV files
• What are the difference between "Email sending availability / Survey response method /Service Availability
• How to Resolve the "User Limit Reached" Error Message

View Permissions Settings

• View Permissions Settings Use Cases
• What is the difference between "Action Plan Manager (Role 5)" and "Action Plan Manager Settings"?
• How to Handle the Conversion of Codes When Downloading the View Permissions Settings CSV File

Engagement Survey Implementation Settings

• How changes to organization or user information affect past survey result screens
• How to register a member for an answer without an email address?
• Confirming how to answer in multiple languages
• What is an IP address?
• How to Obtain Consent from Respondents for Collecting Personal Information
• How to Set Up an Identifiable Survey

Engagement Survey Response Status

• How to delete a survey response
• How to save survey responses in progress
• What are the conditions under which a response to the Organizational Diagnostic Survey may be terminated?

Engagement Survey Results Data Correction

• How to correct past result data

Focus Survey Implementation Settings

• How to see an image of the Focus Survey answer screen
• What happens if the Action Plan Manager is changed or deleted before or after the Focus Survey is conducted?
• What to do if the status does not change from "unanswered" even after completing the answer

System Email Settings

• Images in the email are not displayed
• To prevent emails from being marked as spam

User Limit Setting

• How to see the fee schedule
• How to increase the maximum number of users

Others

• About the time displayed on the screen